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Social Media Customer Service: Tips and Tools to Do it Right

Many businesses moved online in 2020 and are struggling to provide quality social media customer service. Don’t be one of them. Social media customer service is the practice of using social tools to resolve customer questions or concerns. Social customer support is highly effective because it allows customers to reach your team on the platforms

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The 5 Most Important Social Media Trends to Watch for in 2021

What are the most important social media trends in 2021 for brands and businesses? We surveyed 11,000 marketers to find out. It’s an understatement to say this year has changed the way people and businesses use the Internet in general and social media in particular. So how will these new social media trends affect the

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Good Social Marketers Just Prove Their Success. Great Ones Do This.

Go beyond charts and likes to discover how social measurement can give you the insights you need to chase your biggest opportunities for Social Marketers Success. There’s no doubt that social media is one of the most important platforms for communication today. It’s how much of the world connects with friends and family, and stays

Good Social Marketers Just Prove Their Success. Great Ones Do This. Read More »

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